Consumer Protection Act, 2019
A Modern Legislative Framework Ensuring Consumer Rights and Institutional Dispute Redressal in India.
Overview
The Consumer Protection Act, 1986 was enacted to safeguard consumer interests and was replaced by the Consumer Protection Act, 2019 to address evolving commercial realities and digital transactions.
Aim of the Act
The Act protects consumer rights by establishing authorities for timely and effective settlement of disputes nationwide.
Definition of Consumer
A consumer is a person who purchases goods or services for personal use and not for resale or commercial purposes. This includes both online and offline transactions.
Rights of Consumers
- Right to information about quality, quantity and price.
- Protection from hazardous goods and services.
- Protection against unfair trade practices.
- Access to competitive goods and services.
Jurisdiction under the Consumer Protection Act, 2019
District Consumer Disputes Redressal Commission (DCDRC)
Handles complaints where value does not exceed ₹1 Crore.
State Consumer Disputes Redressal Commission (SCDRC)
Handles complaints exceeding ₹1 Crore but not exceeding ₹10 Crores.
National Consumer Disputes Redressal Commission (NCDRC)
Hears complaints exceeding ₹10 Crores and appellate matters.